Community Platform & Services Satisfaction Research

The Online Community Research Network is currently conducting our next research project to assess the level of satisfaction with online community platforms, and platform and service providers.

The research targets online community executives, strategists, and managers, working both in the commercial and non-profit space.

If you would like to participate in the study, you can find the research survey here:
http://bit.ly/487DWj

All participants that submit a complete (and valid) survey will receive a copy of the final report, to be published at the end of February.

Again, the survey is intended for community managers and strategists only, please. This person is on the “customer” side of the customer / vendor relationship. If this describes you, please proceed. Responses from online community platform and service vendors will be factored out of the final data set, if submitted.

Current Research: Online Community Marketing, Engagement and Growth

The Online Community Research Network is kicking off our next research project to study online community marketing, member engagement and growth strategies.

The goal of the study is to get direct feedback from community managers and strategists about:

  • most effective ways to market their communities
  • the definition of community member engagement
  • best practices for fostering member engagement
  • fostering community health and and driving growth

We have found that the best source of information about community best practice and strategy comes from the collective experience of real-world practitioners.

If you would like to participate in the study, please send me an email (bjohnston@forumone.com) with your contact info, your organization, and a link to, or description of the communities you manage or guide.